Make A Difference

Make a Difference (MKAD)

Clinical Quality Alerts for GPs and PCNs

CCGs, Trusts, Care Providers have a fundamental duty to establish and maintain an environment where the concerns about clinical care quality raised by clinicians or managers can be discussed openly and directly.

Make a Difference – Clinical Quality Alerts Monitoring System offers end-to-end alerts management to fulfil this duty.

Open Culture and Professional Responsibility Management

Solution & Supported Services


  • Ensure duty of candour is observed by healthcare organisations
  • Capture patient’s voice via systematic alerts to analyse trends
  • Secure digital environment for healthcare staff to log care-quality issues
  • End-to-end online alerts management with real time reporting
  • Robust solution backed with Microsoft reliable SLAs
  • Real-time business intelligence (BI) & reporting
  • Complete solution including launch, uptake and tech support
  • Flexible to adapt with evolving business processes


  • Promote open culture through alerts reporting and reviews
  • Streamlined alerts review business processes
  • Enhanced information management for improved productivity
  • PowerBI reporting and dashboard for self-service analytics
  • Role based security access management
  • Trusted cloud solution accessible from any device, anywhere
  • Customised business application over compliant MS-Dynamics CRM

Why implement Make A Difference


Patient's & Clinician's Voice

Make A Difference system gives patients and clinicians a voice that is heard. 


Modern Digital Technology

Make A Difference solution is founded on the enterprise-grade Microsoft Azure and Dynamics 365 solution for  comprehensive features and flexibility to innovate. 


Alerts Management Process

The solution comes with complete end-to-end alerts management process to resolve given concerns as well as build thematic understanding of recurring issues for holistic resolutions.